Refund & Cancellation Policy
Last updated: August 2026
Digital service
IMAGIVO Phase 1 delivers a digital cover letter immediately after successful payment and generation. Because the service is digital and consumed on delivery, refunds are generally not available once generation has completed successfully.
Failed fulfillment
If payment is captured but the service fails due to a platform error and no usable output is delivered, contact support with your order ID for review.
Duplicate charges
Our system uses idempotent order handling to prevent duplicate fulfillment for the same paid order. If you believe you were charged incorrectly, contact support with transaction details.
Cancellation
Orders that have not yet been paid may be abandoned without charge. After payment confirmation, cancellation may not be possible once generation begins.